Responsible Gambling at Stake Casino

We are committed to safer gambling and to keeping play controlled and responsible. Our priority is player safety, which means offering clear tools, fair processes and easy access to support so customers can manage their account activity and stay in control of their gambling.

Player protection principles

We follow simple principles to protect players: we provide transparent controls, carry out fair checks where needed, act quickly on concerns and signpost specialist support. We use a proportionate approach to account reviews that balances safety with a smooth player experience.

Activity-control tools

You can use a range of controls from your account area to manage how you play. These include:

• Deposit limits - set daily, weekly and monthly amounts to control how much you add to your account.
• Loss limits - cap the total losses you can incur over set periods.
• Session reminders - alerts that tell you how long you have been playing.
• Reality checks - periodic prompts with your current balance and time spent.
• Account freezes and temporary time-outs - quick breaks from play when you need them.

Deposit and loss limits

Limits are easy to set and change from your account settings. Typical options you can apply are:

• Daily limits - from £10 up to £500.
• Weekly limits - from £50 up to £2,000.
• Monthly limits - from £100 up to £10,000.

If you increase a limit, the change will usually take 7 days to come into effect to help avoid impulsive decisions. You can lower or remove limits instantly at any time.

Time-outs and self-exclusion

Short breaks and longer exclusions are available depending on your needs. Options include time-outs for 24 hours, 7 days or 30 days, and self-exclusion for 6 months, 1, 2, 3, 4, 5 or 10 years, or indefinitely. During self-exclusion your account will be closed and deposits blocked. Reinstatement after a long or indefinite exclusion requires contact with our support team and a review.

Recognising problematic behaviour

Warning signs can include chasing losses, changes in sleep or work patterns, neglecting responsibilities, or hiding gambling activity. If you or someone close to you shows these signs, consider using limits, taking a time-out or seeking professional help.

Keeping control - practical tips

• Set deposit and loss limits before you start to play.
• Use session reminders and stick to planned play time.
• Avoid gambling when tired, upset or under pressure.
• Only gamble with money you can afford to lose and budget gambling separately.
• Take a break if you notice your behaviour changing.

Professional help and support organisations

If you need specialist support, you can contact recognised organisations such as BeGambleAware, GamCare and GAMSTOP. These services offer confidential advice, self-exclusion tools and referrals to local treatment if required. If you feel at immediate risk, contact local emergency services or a health professional.