Privacy and Data Policy

This Privacy Policy explains how we at Stake Casino collect, use and protect personal information when you register, play or otherwise interact with our services. We take your privacy seriously and aim to be clear about what data we hold, why we process it and how you can exercise your rights. This page describes the main categories of information we handle and the steps we take to keep your data secure.

Types of data we collect

We collect different kinds of information to provide and improve our services, prevent fraud and comply with legal obligations. The main categories are set out below.

Personal data

Personal data includes information you provide when registering or contacting us, such as your name, date of birth, postal address, email address, telephone number and identity documents where required for verification. We also collect account credentials and preference settings.

Technical data

Technical data covers device and connection information, including IP address, browser type, operating system, device identifiers, and anonymised location data. We may also store logs of your interactions with the site for security and performance monitoring.

Transactional data

Transactional data includes deposits, withdrawals, payments, game and betting activity, bet history, wins and losses, and customer service interactions. Where you use payment providers, we receive information necessary to process and reconcile transactions, but full card details are not retained by us.

How we use information

We use your data to operate your account, process payments, provide customer support, investigate suspected fraud and abuse, and for internal reporting and analytics. Information is also used to comply with legal and regulatory obligations, and to communicate important account notices and updates.

Data protection practices

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss or misuse. These measures include encryption in transit, access controls, network security, and regular security reviews. Access to personal data is restricted to authorised personnel with a need to know.

Cookies and tracking technologies

We use cookies and similar technologies to provide essential site functionality, remember your preferences and analyse usage. Some cookies are necessary for login and security, while others help us understand how players use the site. You can manage cookie preferences through your browser or the cookie settings on our site.

User rights

You have rights in relation to your personal data, including the right to access the data we hold about you, request correction of inaccuracies, object to certain processing, and request restriction or deletion where applicable. We will respond to valid requests in line with applicable data protection law.

Access, correction and deletion

If you wish to access, correct or request deletion of your personal data, contact our data protection team. We may need to verify your identity before acting on a request and certain information may be retained where required for legal or legitimate business reasons.

Information sharing and third parties

We share data with third parties where necessary to provide our services, such as payment processors, identity verification and fraud prevention providers, analytics vendors and legal advisers. We require such partners to protect data and only process it for specified purposes. We do not sell your personal data.

Privacy policy updates

We may update this policy from time to time. Material changes will be notified on our site or by email where appropriate. Please review this page regularly to stay informed about how we handle your information.