Terms of Use

This page sets out the rules that govern your use of our platform. It explains the relationship between you and us, and the basic obligations we each accept when you register and play. We recommend reading these terms carefully before using any services, making deposits, or taking part in promotions.

Account responsibilities

You are responsible for keeping your account details accurate and secure. This includes maintaining control of your username and password, providing truthful personal information, and notifying us immediately if you suspect unauthorised access. We may suspend or close accounts where we reasonably suspect fraud, abuse, collusion, or a breach of these terms.

Eligibility

To open and operate an account you must meet our age and identity requirements, hold legal capacity to gamble in your place of residence, and comply with any jurisdictional restrictions that apply. We require verification of identity and address before allowing certain account activity, including withdrawals. If you cannot provide the requested documents, we may limit activity or close the account.

Acceptable platform use

Use of the platform is limited to lawful and non-fraudulent activity. You must not use the service to launder money, place bets on behalf of others, open multiple accounts to exploit offers, or attempt to manipulate games and systems. Use of automated playing software, bots, or unauthorised third-party tools is prohibited. We monitor activity and reserve the right to take action, including transaction reversal, stake voiding, or account closure, where misuse is detected.

General bonus and promotion rules

Promotions are subject to specific terms which will be made available at the time of each offer. Unless stated otherwise, promotional funds and free spins carry wagering requirements and game restrictions. We require that accounts be verified before bonus-driven withdrawals are processed. Abuse of promotional offers, including bonus stacking or bonus hunting, may result in forfeiture of the bonus and related winnings.

Deposits and withdrawals

All deposits and withdrawals must be made using methods available in your account. We apply minimum and maximum transaction limits, and we may impose aggregate limits on activity. Withdrawals are subject to verification checks including identity, source of funds, and payment method validation. We may delay or refuse withdrawals where checks are outstanding, where information is inconsistent, or where we reasonably suspect wrongdoing. Fees and processing times depend on the chosen payment method and will be displayed during the transaction process.

Verification and limits

We may require documents such as proof of identity and address, and proof of payment method. You can set personal deposit and loss limits and request time-outs or self-exclusion. Requests to increase limits may be subject to a waiting period to help promote safer play.

Dispute resolution

If you have a complaint please contact our support team via [email protected]. We will aim to resolve routine matters promptly. For unresolved disputes we will provide details of our internal complaints process and any third-party dispute resolution options that may be available. While a dispute is being considered, we may place temporary restrictions on the account.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated to account holders by notice on the platform or by email. Continued use of the service after notice constitutes acceptance of the updated terms. If you do not accept the changes you should stop using the service and close your account in accordance with the account closure process.